Shipping / Warranty / Returns
We currently offer UPS and USPS options for delivery. All products shown on our website are in stock and ready to ship. We always ship in less than 24 hours. If your order will be delayed for any reason, we will e-mail you right away.
We ship 7 days a week, because of this changing an order is not always possible. If you discover you need to make a change, be sure to contact us immediately.
There is no guaranteed delivery date. Any delivery dates provided on our website or with tracking information are just estimates. Please consider this when ordering close to any special day you need the parts for.
Poster Products, LLC (“Poster Products”) warrants its products (the “Product”) to be free from defects in materials and workmanship under normal use for the applicable following periods from the original date of purchase (these warranties are collectively referred to as our “Limited Warranty”):
- Bottom Brackets Two (2) years
- Accessories One (1) year
- Soft Goods Ninety (90) Days
This Limited Warranty does not cover damage or failure resulting from misuse, abuse, alteration, neglect, normal and reasonable wear and tear, crash or impact, accidents, failure to perform routine maintenance, improper installation, or use other than that for which the Product was intended.
This Limited Warranty does not cover any Product where the serial number has been altered or removed.
WARRANTY CLAIMS: In order to make a warranty claim, the Product alone (i.e., not including any other equipment such as handlebars, stems, cranks, steering tubes, etc.), together with a copy of the original receipt showing the date of purchase of the Product, must be returned to and received by Poster Products at the address set forth below, postage prepaid, within the applicable Limited Warranty period.
EXCLUSIVE REMEDY: If a defect arises and you return your Product during the applicable Limited Warranty period described above, Poster Products will, in its sole discretion and to the extent permitted by law, either repair the Product using new or refurbished parts, replace your Product with a new or refurbished product functionally at least equivalent to yours, or accept the return of the Product in exchange for a refund of the purchase price you paid for the Product. If Poster Products repairs or replaces the Product, the repaired or replaced product will continue to be warranted for the remaining time of the original warranty period. All returned parts for which you have received a replacement will become the property of Poster Products. Nothing in this Limited Warranty will reduce or otherwise affect your statutory rights in relation to the Product.
THE LIMITED WARRANTY WRITTEN ABOVE IS THE ONLY EXPRESS WARRANTY POSTER PRODUCTS PROVIDES FOR THE PRODUCT, AND THE ABOVE REMEDY IS YOUR SOLE REMEDY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, POSTER PRODUCTS EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER STATUTORY OR IMPLIED, ARISING FROM COURSE OF CONDUCT OR OTHERWISE, REGARDING THE PRODUCT, EXCEPT THAT ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND OTHERWISE ARE LIMITED IN DURATION TO THE APPLICABLE PERIOD OF THE EXPRESS WARRANTY ABOVE (DEPENDING ON THE TYPE OF PRODUCT).
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
LIMITATION OF LIABILITY: YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, POSTER PRODUCTS AND ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY, “POSTER PARTIES”) SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY (WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OR FAILURE OF ANY WARRANTY OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH THE PRODUCT OR THESE TERMS, WHETHER OR NOT A POSTER PARTY OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE POSTER PARTIES’ TOTAL LIABILITY IN CONNECTION WITH THE PRODUCT OR THIS LIMITED WARRANTY WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID FOR THE PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
GENERAL: This Limited Warranty is to the original purchaser of the Product only and is not assignable or otherwise transferable. No employee or representative of Poster Products or its affiliates or any third party is authorized to make any modification, extension or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms hereof will remain in full force and effect.
This Limited Warranty is given by Poster Products, LLC, a Wisconsin corporation, whose principal place of business is at 5222 Academy Dr., Madison, Wisconsin 53716, United States of America.
You may return new, unopened items within 30 days of delivery for a full refund.
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will send you instructions for how to return items from your order. Anything you return to us will be sold to another customer as new - so, if you tried to install it or it's jacked up in any way, please don't ask to return it. Nearly 100% of returns can be avoided by reading the description and MEASURING before you order. You can also ask us questions before ordering an item so we can help you understand if it will work. Measure first, order once.
NOTE: If we sent you the wrong item, that isn't a return - if this happens, contact us immediately and we'll make it right.
BASIC sells parts. We do not currently sell complete bikes but are happy to assist however we can to help you get your parts installed correctly. We do our best to publish blog posts that go over how to install the parts we sell along with other restoration projects we have done.
Bicycle parts installation can literally be a life/death proposition and the BASIC team is not responsible for injury or death caused by improper installation.
U.S. Sales Tax - Yes, we collect it and pay it to the local government agencies.
International Orders/Shipping - We are not currently set up to ship internationally at this time. As we grow, we will be offering this to selected countries.
All packages are delivered by your local postal authority.
Any taxes/duties are between you and your country's government.
Shipping is automatically calculated based on approximate weight of the items ordered.