Shipping & Returns
You may return new, unopened items within 30 days of delivery for a full refund.
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will send you instructions for how to return items from your order. Anything you return to us will be sold to another customer as new - so, if you tried to install it or it's jacked up in any way, please don't ask to return it. Nearly 100% of returns can be avoided by reading the description and MEASURING before you order. You can also ask us questions before ordering an item so we can help you understand if it will work. Measure first, order once.
NOTE: If we sent you the wrong item, that isn't a return - if this happens, contact us immediately and we'll make it right.
We currently offer UPS and USPS options for delivery. All products shown on our website are in stock and ready to ship. We always ship in less than 24 hours. If your order will be delayed for any reason, we will e-mail you right away.
We ship 7 days a week, because of this changing an order is not always possible. If you discover you need to make a change, be sure to contact us immediately.
There is no guaranteed delivery date. Any delivery dates provided on our website or with tracking information are just estimates. Please consider this when ordering close to any special day you need the parts for.
BASIC sells parts. We do not currently sell complete bikes but are happy to assist however we can to help you get your parts installed correctly. We do our best to publish blog posts that go over how to install the parts we sell along with other restoration projects we have done.
Bicycle parts installation can literally be a life/death proposition and the BASIC team is not responsible for injury or death caused by improper installation.
U.S. Sales Tax - Yes, we collect it and pay it to the local government agencies.
International Orders/Shipping - We are not currently set up to ship internationally at this time. As we grow, we will be offering this to selected countries.
All packages are delivered by your local postal authority.
Any taxes/duties are between you and your country's government.
Shipping is automatically calculated based on approximate weight of the items ordered.